Complaint

*Report on Employee Behavior at Ackermans Eastgate*

**To* :Ackermans Customer Service

**From* :*Esther Nyangu, Zambia

**Subject:** Complaint Against Employee Behavior – Thato at Ackermans Eastgate

**Date:** August 6, 2024

I am writing to formally express my deep displeasure with the behavior of one of your employees, Thato, at the Ackermans store located in Eastgate. On the 6th of August, 2024, after completing my purchase and as I was exiting the store, Thato approached me and asked why I did not greet him. I found this interaction both intrusive and inappropriate, as I did not recognize him as someone I was obliged to greet. This approach felt more like harassment than customer service, raising concerns about the values and rules that Ackermans instills in its employees.

Furthermore, I realized that Thato is the same individual who has repeatedly frustrated my shopping experience at this particular store. As a loyal customer who has been patronizing Ackermans Eastgate for over 14 years, both in-store and online, this treatment is unacceptable. I frequently make large purchases, especially in the character section, contributing significantly to your sales. Despite this, Thato's behavior has made it increasingly difficult for me to continue supporting your store.

On the day of this incident, I expressed my dissatisfaction directly to Thato, warning him that his actions were detrimental to the business. It is concerning that such behavior is tolerated, especially in a store as prominent as Ackermans Eastgate. This leads me to question the level of customer care and the values being taught to your employees.

Additionally, I was informed that the new supervisor at Eastgate has decided that assistance with bulky sales, which I often require, will no longer be available. This decision further frustrates my shopping experience and adds to my disappointment.

Given my longstanding loyalty and the significant sales I contribute, I expected better treatment. However, due to the continuous negative experiences with Thato, I have decided to no longer shop at Ackermans Eastgate. I believe that such behavior, if left unchecked, could damage the reputation of what I consider to be one of your biggest and most important stores.

I hope that this matter is taken seriously and that appropriate actions are taken to prevent further incidents of this nature. The reputation of Ackermans as a brand is at stake, and it is crucial that customers feel valued and respected.

**Sincerely,*

**Esther Nyangu** Disappointed Customer