AM
Aubrey M
1 reviews | Active since Sept 2020
16 Sept 2020, 16:14
Complaint
I bought shoes using my bank card and now I decide to return them unused and with the docket, at Ackermans Batho plaza they rudely say they can't refund me, instead they offering me a gift voucher because I didn't have my bank card with me at that time
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
17 Sept 2020, 11:52Good day Aubrey,
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you shortly to ensure your satisfaction.
Kind regards,
Ackermans Customer Service
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you shortly to ensure your satisfaction.
Kind regards,
Ackermans Customer Service
Ackermans's reply17 Sept 2020, 11:52
Official
Good day Aubrey,
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you shortly to ensure your satisfaction.
Kind regards,
Ackermans Customer Service
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you shortly to ensure your satisfaction.
Kind regards,
Ackermans Customer Service
AM
Aubrey M's updateReviewer Update
22 Sept 2020, 10:19Good day Ackermans.
I'm happy to say that the manager(best manager) called me today to explain further about the refund procedures.
All my problems are solved and I'm now a happy customer and I can't wait to do my shopping again at Ackermans Batho plaza.
Keep up the good work.Thanks
I'm happy to say that the manager(best manager) called me today to explain further about the refund procedures.
All my problems are solved and I'm now a happy customer and I can't wait to do my shopping again at Ackermans Batho plaza.
Keep up the good work.Thanks
AM
Aubrey M's update22 Sept 2020, 10:19
Reviewer Update
Good day Ackermans.
I'm happy to say that the manager(best manager) called me today to explain further about the refund procedures.
All my problems are solved and I'm now a happy customer and I can't wait to do my shopping again at Ackermans Batho plaza.
Keep up the good work.Thanks
I'm happy to say that the manager(best manager) called me today to explain further about the refund procedures.
All my problems are solved and I'm now a happy customer and I can't wait to do my shopping again at Ackermans Batho plaza.
Keep up the good work.Thanks
Ackermans's replyOfficial
28 Sept 2020, 15:49Good day Aubrey,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply28 Sept 2020, 15:49
Official
Good day Aubrey,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service