Complaint

I would like to lodge a complaint. I have been a member under your policy since 2012. I encountered *****ulent activity on my Ackermans account,which was blocked and under investigation. I have only been recently informed that the matter has been resolved but that my policy has lapsed,of which I wasn't informed that the premiums still need to be paid. I was only informed September of last year when I wanted to claim,due to the passing of my husband,that the policy is not part of Ackermans and is of a seperate company,therefore they can't help me even though I was paying the premiums via the Ackermans account. I have not been fully informed on how the policy works and I was told that it is mandatory to have the policy as I have an Ackermans account. I have been receiving messages and phone calls telling me that my account is in arrears even though I told them that my account is under investigation. I recieved a phone call yesterday and this morning informing me that my account matter was resolved on the 8th of February but that my insurance has lapsed I am very upset and feel that I have been taken advantage of because this is only coming to my attention now,even though the people at Ackermans have all my contact details. I feel like I was lured into joining the policy so that they could benefit from me because if I was informed in time,I would have paid my premiums. The staff at Ackermans has ****** me by not giving me full information and I ask that staff be trained in these matters