Complaint

The type of service I received from a lady called Beatrice was very disgusting. Very rude and not helpful individual. I have so much to say about my Saturday experience but the field doesn’t allow me to write everything down Good day,

write this email with such disappointment. Your staff is an embarrassment to your company. Visited one of your store on Saturday(eyethu mall store) and noticed that most of the items I’ve placed on laybuy are now 50% off. I then decided to cancel my laybuy and purchase the items cash. Got to the pay point got to a lady by the name of beatrice. I was the one who greeted first cause I know the hype and energy I normally get from other staff members. She was already annoyed by what I have no idea. I told her that I want to cancel my laybuy and explained the reason why I was doing that. She was so cold and annoyed as I mentioned before, tried to creat conversation with her she didn’t even respond to anything I was saying to her. But was happy to have a conversation with a friend of hers. I do not understand the reason for her to be so rude to me or is because I was cancelling my laybuy but I mean I was exercising my right as a consumer. Through out the entire transaction she was just “moody” with me. I didn’t want to make it a big deal cause Mybe she has a personal problems which I still believe they have nothing to do with me. I have the right to be treated good and valued as a customer that brings money into the organisation. I got so annoyed when I wanted to place a laybuy again on the items that were not on sale and she told me I cannot. Firstly the ladies that works there would start of explain the pros and cons of cancelling a laybuy and also come up with a solution of the situation I was facing, but with her she was unbothered and not willing to assist me in any kind of a way.