1 reviews | Active since Oct 2021
Complaint
I am a loyal Ackerman's customer for the past 10yrs and have never had such a bad service ,which I would've resolved in store if assisted by the management .on the 8th of September,Ackerman's at Joubert street CBD . Wearing a short skirt and walked in for 5mins looking for kids shoes I realised the shoes arent there and quickly went out ,that's when the security guard approached Me with an attitude asking to search me I agreed She then shoved her hands roughly in My breasts and under My skirt inbetween My thighs ,She said because ladies in JHB when they wear skirt they shoplift ,I asked for the manager they said the manager is working night shift and the 2ic did not avail herself when being paiged I am very unhappy because My character was derfmated. This question is directed to the CEO that should ladies in CBD not wear skirt . The lady did not have a name tag and refused to give Me her name .it was around 17h15 to 17h20 the guard was working around that time .it's sad to know that ladies stereotype and belittle others because of how indifferent one might look, I didn't know big breasts meant I'm a shoplifter .the service was very very bad
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
