AL
Aletta L

1 reviews | Active since Dec 2020

09 Feb 2022, 11:38

Complaint

What a shocking service from Ackermans Ravenswood Store i purchased a cell phone for my 18 year old daughter and for some reason it doesn't charge i went to Ravenswood branch to try and book the phone in to see why its not charging Mxolisi assisted with a terible attitude i had to stop him and tell him i dont appreciate the way he is talking to me if thats what companies keep at their stores will never go and shop there ever again he did not pay attention he was in and out the office and left me on the floor i just took the phone back telling the store didnt sell the phone to me like that and you ganna pay and if he thinks Arkemans its the only store to shop from his mistaken will never shop there never

0
Replies (2)
Ackermans
Ackermans's reply10 Feb 2022, 12:54
Official
Good day Aletta,
 We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 

Ackermans
Ackermans's reply01 Mar 2022, 12:07
Official
Good day Aletta, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service