Complaint

<p><br />Hi</p> <p>I had the worst experience at Ackermans on Friday the 02 December 2016. The branch is based in the Cresta Mall shopping centre.</p> <p>I went to the branch to take out a LayBye as I have been doing for about two years. I was with my wife my son of 7 years and daughter of 3years. The Branch was closing at 7pm and we entered at 6:41 to be precise. I asked one of the ladies that were working there if it was possible to commence with the Laybye as the shop was closing at 7pm. She then said it should not be a problem as there were other customers in the shop as well. So went about doing the shopping for the kids and as any1 knows when picking clothing you cant be rushed as you could take the incorrect sizes etc.</p> <p>When it hit about 7:20 pm you staff began to terrorize us and this what they did:<br />- While we shopping for the last bit of clothing, they switch off the lights and then turn it back on again quickly. This scared my kids and wife that were in the store. <br />- At that same point in time there were ladies that were still packing t-shirts, and one of the lady's (Phumzille was a her name) spoke in vernacular which I can understand and she said "These customers is snaaks because why they come do a lay bye this late and made a sound with a mouth" I was even afraid to look at her because she was intimidating.<br />- They then proceeded to turn on the inter comm and it sounded as if someone was knocking it with their fingers but it was loud. That again added to the terror after they switched off the lights. We then just threw in whatever we could find because I myself felt intimidated and scared as to why these people are doing this if they said we can take out the layby.<br />- So we then finished and went to the tills to proceed with finanlizing our laybye, at the tills the same lady Phumzille came there and banged the cupboards and threw the hangers <br />- We finished the laybye and then before we left she was at the door Phumzille and she was still mumbling stuff , and we felt so uncomfortable and intimated.<br />- The manager and all the staff were talking about us and that we must just get out quickly.<br />- They then gave me the head office number which is also wrong as its for stores.</p> <p>I would like to be compensated as well as the staff of that branch be disciplined.</p> <p>I will take this matter further if my requests is not adhered to</p> <p>Please contact me at 3:30pm</p> <p><br />Thank you.<br />Regards<br />Rothwell Campher</p>