complaint

Good day, Trust you are well.

My name is Vusumuzi Makhubo, im an account holder at Ackermans. On the 23 of june 2016 i bought a y6 pro at Clearwater mall, this year early the phone gave a problem after taking some few pics. It had lines on the screen. I took it back to the Clearwater branch and I was assisted by Jessica, i brought the phone back around 12 on the 22 of june. She booked it for a repair, she also took my original receipt since it was coming out blurry when they try to do a copy and told me to come check after 2 weeks. After 2 week i went back to the store, my phone wasn't back yet. 3rd week i went again and I was told that she is no longer working for the company. I was then assisted by Vuyisile i asked him to do a follow up and he told me that Jessica booked my phone at 3g instead of vodacom. He got my phone back to the store and the warranty was finished already. I asked him to book it at the right place since its not my fault that Jessica booked it at the wrong place. I asked him to call the manager, he did so. The manager came, she already new about the story. What ****es me of is that she knew about the story and she did nothing until i asked her to find out what is the next step. I doubt she informed the area manager or even the head offiice she took this matter very light. I even told her that im going to lay a complain since i don't have a phone and we approaching 2 months already. She said if i want to lay a complain im welcome to do so, she will stop helping me. I was then helped by the guy called Tumelo he tried this best he told me that he will write a story about this phone so that i can be fixed since 3g said it not their phone. He booked to vodacom even vodacom rejected the phone saying its not not their phone. Im now approaching the 3 months without my phone back. Last week friday i was assisted by Benni he said he will see what he can do. He promised to call me but he never did. Today i went again to check guess what, my phone is still not fixed. Worst part of it they dont even know where my receipt is.

Im not happy at all and i dont think I will recommend someone to shop at Ackermans, if this is the treatment we will always get.

Regards.

Vusumuzi Makhubo