COMPLAINT

It is with great regret and disgust that I write this mail. I was at your store in Bayside when my wallet was taken out of my bag. I only realised my wallet was not in my bag when I joined the queue to pay. I advised the cashier and Kevin came to assist. Apparently after he viewing the instore cameras I was told after 20 minutes that "its blurred". He did not request me to accompany him to view the footage so I cannot say if he did view footage or not. Showed no compassion or interest in assisting any further as if this was a daily occurance instore. No people s****s What utter nonsense. I just had my wallet taken and you tell me," nothing can be done and that I should go to the Atm and get the bank details to stop my cards." What happen to customer service. Its Ackermans!!!!! Major retail store. Was told of an incident that someone left their wallet in store! Really... I just had mine ****** in your store.... Your cameras were blurred and nothing could be done after he made two visits to the office. How *********** and selfless can one be. Kevin did not even request my details in case my wallet was found. This is just very very poor customer service and lacking people s****s.

Unhappy and disgusted customer!