complaint

Good afternoon

I am a highly irate customer, am serious disgusted by the overall service I receive from your branch in Maponya mall as well as your service from customer service

Incident 1.I went to Maponya mall on the 10.12.2017 to lay buy clothes for my son and purchase a gift card for my colleague

I bought gift card cash for R300 and gave it to my colleague when we were exchanging gifts

Today he came to me and advised that his wife went to go purchase and was told there is no money on the gift card

I called your customer care line and spoke to a lady who was not helpful at all by the name of Nomawethu, she first told me that the gift card was used same day same store

I asked her the times and she advised it was loaded at 11:47 and was used at 11:44, I asked how that is possible and she kept me on hold

She came back and said I must go back to Maponya Mall as it seems there was a system error and they should log a call

I indicated to her that I stay in the Eastrand and she is now sending me back to Soweto, who is going to pay for that trip and she advised that they don’t deal with Gift cards, I asked then who is dealing with Gift cards and she said the store

Please advise should I as a working customer travel from Eastrand back to Maponya mall at my cost because something at Maponya mall went wrong? That is absolutely ludicrous. Imagine how embarrassed I am right now to have bought a gift card and gave it To someone only to be told it doesn’t have money, I AM NOT GONNA GO BACK TO MAPONYA SOMEONE OUT THERE MUST FIX THIS PROBLEM, I paid you R300 and that must be put back into the gift card, gift card number is ********** ********** 27.The service I received as well from Nomawethu was pathetic, useless customer service agent

Incident 2, Christmas Eve I went to go take out the lay bye for my son, after standing in a long que when I got to the front the lady said I must go to another que, angry as I was I followed the other long que, then the same lady called me and asked another guy to help me, when I tried to pay he then said he doesn’t have change I must go to another till, now I was very angry and started to shout , nobody gave a damn and the manager by the name of Busisiwe was there and she had no care in the world not to even ask what is the problem , she had a very sour face, after I paid for my layby I was made to wait yet again and then was sent to Busi to go fetch my items, with that sour face she just handed me my things not even sorry or thank you. When I thought my troubles are over when I got to the door the items beeped because the blady Busi didn’t take out the security tags , I was so embarrassed as people were now looking at me .the security asked another guy to go take them out

WHAT PATHETIC SERVCICE I WILL NEVER SET MY FOOT AT ACKERMANS MAPONYA OR ANY ACKERMANS FOR THAT MATTER

Please sort this matter and revert back to me ASAP

I thank you ********** 591