Complaint

I went to ackermans woman store at boardwalk mall in richardsbay to change my phone number, the young lady who helped kept me too long while applying for Hollard single parent policy without my concern. I received a message the next day thanking and welcoming me to a policy I have no idea of, sent a complaint to customer care and they apologized and re directed me to a customer service department, while I was busy with that received another message that my credit limit has been increased also without consulting me, I sent another email requesting customer service to reduce the credit limit and cancel the Holland account that was added on my account , they also stated that they can't help me with canceling this policy and also redirected me to a different department, now im being moved around as if i asked for this policy to be added on my account. My frustration is that I'm being redirected from 1 department to the next without receiving proper help all because of this lady who decided to add a hollard funeral policy on my account without my concern, am now thinking of paying off the account and closing it, thanks to their employee.