Complaint

Ackermans lay buy policy is the most unreasonable, when i made a laybuy they requested my id no,now the laybuy expired i go back to the store with same slip they provided am toldbi must have an id document in order for them to process my refund,there is no where on thier terms and conditions where they say i will need my id should i need to refund the laybuy.i called customer service spoke to an arrogant lady called thandeka who told me the store can decide whether they assist me or not and there is nothing that can be done,so without an id i cannot be assisted,these policy unreasonable as am required to have my id in order to shop at Ackermans.