Complained

Got disappointing service from Ackermans online credit applications!!! I app**** for an Ackermans account been provisionally approved after I have send my 3 months statement WITH MY INCOME SHOWING FOR 3 MONTHS, also I HAVE SEND my Husband bank statement SHOWING HIS PAYING BOTH BONDS as we rent the one bond out which is a extra income that get PAID TO MY HUSBAND account the bonds is in both our names but BOTH GET PAID and DEBIT from his account and if that was NOT PAID it would have surely show bad on BOTH OUR CREDIT RECORD, I have also send them a breakdown of my expenses explaining everything, also I pay extra on ALL my account and AFTER THAT I HAVE MORE than enough Surplus left SO IF THEY HAVE DONE THERE JOB AS THEY HAVE SHOULD THEY WOULD HAVE NOTICE THAT. I called customer care just to tell me they cant refer the matter, they will not be able to assist, I need them to refer thIs application to employees THAT IS COMMITTED ENOUGH. Due to I will not leave this matter I will escalate this further. Please assist. Thank you. Regards Linda Mertz