1 reviews | Active since Apr 2017

13 Jan 2020, 14:36

Complain

Had the most horrible experience with the Ackermans store in the mall Sam ntuli ,the attitude of their staff was unpleasant as I was trying to do an exchange for a school shoe size was told to take back the shoes to the store I bought them although it's the same company ,they gave me attitude because I told them I had misplaced my proof of purchase .don't see myself shopping in this store ever .they need to take their staff to a proper customer service induction .and they must also know they not loosing anything by greeting customers .as for zanele the cashier who was rude as her supervisor goodness, needs more customer service inductions.

0
Replies (2)
Ackermans
Ackermans's reply14 Jan 2020, 08:48
Official
Good day Zanele,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply22 Jan 2020, 15:39
Official
 Good day Zanele, 
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service