RT
Rethabile T

1 reviews | Active since Dec 2021

27 Dec 2021, 14:05

Complain

I bought a phone from Ackermans on Saturday and when I got home i noticed that it was not the phone i really wanted. I wemt there this morning to return it amd the employees and their manager were rude and shouted at me and my father. They told us that they can not accept the phone unless if it has technical issues but when we read the terms and conditions they did not say that instead they said that we must return the phone in less than 7 days even if it does not have technical problems. Please help me im not happy or satisfied with what happened i really need to return this phone by tomorrow.

0
Replies (2)
Ackermans
Ackermans's reply28 Dec 2021, 13:28
Official
Good day Rethabile, 
 We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply10 Jan 2022, 12:47
Official
Good day Rethabile, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service