***** committed on my account

***** committed at Ackermans with my account. I have a very bad experience with Ackermans my account was on zero balance, when month comes my account is owing eight thousand something they bought with my credit and now am owing and I never bought anything. ***** is committed on my account and it's an in house thing I have filled forms(tenacity) to clear my name and still no action is done by Ackermans now my name is reflecting negatively because of ***** that is committing store and they are not doing anything about it. Complaint s name Grace Makgatho cellphone ***.