Closing of deseased account

My mother had an account with Ackermans, but she passed away in April 2021. Since then I have gone into 4 different stores, sent numerous emails to *** and *** to no avail.

I have sent her death certificate, ID and card number with every Ackermans communication, so the lack of documentation is not the problem.

I am unsure whether your calls are recorded because the service is **********. I have gotten incorrect informafion (they would provide fictious email addresses and phone numbers). They changed my mother's contact info to mine, (i got the sms notifying me they had done this after yet another unpleasent and unhelpful call centre call). So I am receiving daily sms's and calls. My last interaction was by far the worst. I went into the store, where I was put through to the call centre where the women actually told me there was nothing she can do.

Please, please, please assist me by closing this account. It's traumatic telling unsympathetic and unhelpful ackermans call centre staff that I no longer have a mother.