Client complaint

Good day So couple of days ago I lay bye kids clothes at ackermans in mall of Africa ,well firstly the line was a nightmare and long but I played my part and queue up until we we migrated to other tills ,indeed I was assisted with the laybe and payed but advised the consultant that I might not came to fetch the laybe maybe but it makes it easy for me and my dad as he has an account In the store and will pay later in a day or 2 coz he works night shifts so in the morning he will be here to collect the clothes,she advised which documents to bring and I left the shop .so today on the 25th of December I went In the store and asked if I could choose the items I needed to accommodate my kids for today from the laybe coz my dad is still at work and I need those items out from the laybe ,so I went to the till the advised me to cancel the laybe and pay for my I want cash and I then asked coz I see u dnt HV the items anymore on the flow can I laybe the other items and they refused ,I asked ohk can I try to ask if they can keep them for me aside and I'll came tomorrow to get them with my dad and pay still the refuse so I left