AF
Amier F

1 reviews | Active since Aug 2016

05 Nov 2016, 12:53

Check your Policies and Procedures!

<p>To whom it may concern</p> <p> </p> <p>Please cancel the debit order placed on this account. After opening this<br />account I called to inquire why the debit order has not been setup and your<br />consultants could not answer me. I have since been paying monthly in store<br />since opening this account in May 2016 and all of sudden I have a debit<br />order going off my account.</p> <p> </p> <p>I do not appreciate this disgusting service I have receive and no<br />notification that you are now going to activate the damn debit order.</p> <p> </p> <p>Please ensure this is completed as soon as possible and confirmation of the<br />cancellation sent to me.</p> <p> </p> <p>Regards<br />Amier Fisher<br /> ********** 013081</p>

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Replies (2)
Ackermans
Ackermans's reply07 Nov 2016, 08:59
Official

Good day Amier,

We sincerely apologise for the service failure you have experienced.

Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply08 Nov 2016, 15:39
Official

Good day Amier,

We can confirm that the Relevant department has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service