SS
Sandra S

1 reviews | Active since Apr 2012

11 Dec 2016, 18:27

Change room exposure.

<p>As a customer trying on clothes I would expect that there would be some level of privacy in the change rooms. Ackermans (N1 city) has a thick curtain as a makeshift covering or door attached to their changing cubicles and usually I do not mind this sort of thing as it is common knowedge that if the curtain is closed then the change room stall is clearly occupied, however on last 3 occassions that I have tried on clothing at this shop I have had other customers open the curtain to the change room while I was trying on clothes. What infuriated me more was that on 2 of those 3 occassions the customers were male and as a body conscious female I felt violated as the one male blatently stared even after I shout. None of the staff was around to control the change room area. I will not be going back to purchase clothes there again for a fear of being exposed. I suggest that they should get proper doors with locks or have better controls over the change rooms.</p> <p> </p>

0
Replies (2)
Ackermans
Ackermans's reply12 Dec 2016, 08:41
Official

Good day Sandra,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply15 Dec 2016, 15:58
Official

Good day Sandra,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service