Cell trap!

My mother in law purchased a cell phone from Ackermanns TRade Route Mall Lenasia at the end of September. We wanted her to be more connected with family and friends using a smart phone. The phone however did not serve the purpose for the reason it was purchased as it proved to be impractical to use or teach my pensioner mother in law how to use the phone. Even i myself found it difficult. Upon returning to Ackermanns we were told it cannot be returned unless there is something wrong with it. That is the policy. I accept that. But i hoped that Ackermanns would out of goodwill be able to assist and exchange it for another phone, but they have refused. I lodged a call with the call centre and was told the Regional Manager would contact me within 5 working days and this did not happen. I reverted to calling the store and spoke to the manager Emilly who point blank refused to assist in any way. Even after she explained the company policy i told her that her staff should at least inform customers before purchasing the phone that it cannot be exchanged or refunded unless it has a technical fault.

Anyway, i hope some of you have had a better experience than i have had and more importantly, note to all of you, you cannot return a cell phone or exchange it once you have purchased it.

Regards Joel