TM
Thabiso M

1 reviews | Active since Jul 2016

06 Jul 2016, 12:15

Cell phone with warrant

<p>I bought a phone in ackarman dobsonville soweto (Sony Xperia1) and I was told that I had two years warrant. And at the back of a full slip is it also stated that the call phone are having two years warrant. </p> <p> </p> <p>The warrant of my phone is ending in November this year. My phone is no longer charging and I sent it to Ackermens in Dobonsiville for repairs. Days later I was called to come and pick up my phone because MTN has rejected it for repairs. That suprised me and I asked why is it rejected and the ladt that called said she does not know why. </p> <p> </p> <p>I didn't pick up the phone until to date because I fell that this store is playing with me and to I never bought a phone in MTN. If I had bought it in MTN I should have cunsulted the MTN stores.</p> <p> </p> <p>Now I want my phone being repaired or I should be exchanged and if any of the above doesn't happen then I demand my full refund</p>

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Replies (2)
Ackermans
Ackermans's reply07 Jul 2016, 06:26
Official

Good day Thabiso,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 Jul 2016, 06:14
Official

Good day Thabiso,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service