Cashier with bad attitude

I went there to take out a laybye I made two weeks ago. The balance was R229. Gave her my card to swipe, she swiped the wrong amount R220. Another cashier picked it up and told her, she showed absolutely no remorse for what she had done. She rudely told me R9 is short, I told her this is your mistake expecting an apology, she just put out her hand for me to give her the R9. Then she says I must wait they're going to look for my laybye and if its lost then I'll just have to wait longer. Ok my stuff came back and it was fine. As I was walking out the shop, one of the ladies who always try to convince us to open an account asks me if I need an account, I politely responded no thanks, and she very rudely said \oh so uright wena unemali"meaning so u have money u don't need an account. What poor service from ackermans randburg!"""