Cashier took the deposit money

My parents normally go to ackermans to deposit money. On Monday the 1st July 2019 they went to Ackermans in Middleburg Cape to send money. They counted the R2200 infront of the cashier who they thought didn't pay any mind to them as she was busy busy with something else. Strange enough when they busy on their phones she took the money but when she put it back on the counter my mom saw her. She then wanted to count it. Not sure why she removed it when they were not looking only to put it back short.

She then counted the money infront of them and to their surprise the money they counted 3 times was now short at the hands of the cashier. They asked her why did she remove the money and put it back again, they got no answer as she thought they didn't notice. My parents then called the manager who told them ske will request the head office to check the footage.

The manager told my parents to come back some other day and that they'll give them the number to call to request the footage. My dad went to the store today and that same manager completely refused to help him or give him the number. The manager said they don't know what my dad wants them to do and left and that was that.

We're really disappointed and need that footage to be viewed, judging by their behaviour, this is not the first time they stole from customers.

Such disgusting service from the manager and the cashier