Card Replacement

My wife has an account with Ackermans, we got ****** at gun point 6 days ago and the account card was ****** together with her origional ID and driver's licence. She has since blocked her card and now she is told she cannot do a card replacement with a temporary ID! There is nowhere in South Africa where one can be issued with an original ID during this lockdown. What must we do now, its like you don't care about your customers. Its as if we chose to be ****** and its our fault that the country is on lockdown and SA Home Affairs is not issuing IDs! Your staff and consultants are proud to tell us that there is nothing that can be done, shocking!!!! This is the second time am having a bad experience at Ackermans!