Card Activation Nightmare

I have never experienced such bad customer service in my life. I was there to activate my card after I had faxed my application form to the headoffice and got approved. I walked up to the cashier whose name I didn't get since her name tag was worn the incorrect way. She immediately asked me for the application form, I explained to her that according to the sms I didn't have to bring the form. Cue her manager Mokete, now this guy was something else. He was carrying on a conversation with this particular cashier as if the store was not packed and that people didn't need assistance. He got so heated when I told him that the sms which I received did not mention the application form, he argued senselessly with me. Another gentleman was on the phone calling the headoffice for my details, this Mokete character shouted at the top of his lungs for the gentleman to stop trying to assist me untill I bring the application form in. No thanks Ackermans if this is how your staff especially senior staff treats your customers, it seems like I dodged a bullet. Mokete you can keep your below par services, I am not contributing to your salary buddy! I will be sharing my experiences about this incident