KM
Kathija M

1 reviews | Active since Dec 2020

19 Dec 2020, 17:15

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I sis a application online and then I received a sms saying I'm provisionally approved with a credit limit of R4350 I should send by email my payslip or go to a Store.I decided to go instore because I was headed to JHB Newton I got there I forgot the slip but then I asked a lady instore she politely checked and said to bring instore the slips I taught when she checked she would see my email I had sent the slip she said they could take long bring it and we will call them the next day I went to Kempton park Kempton square with them they did not help they said bring in bank statement now I'm totally confused and disappointed why can't Ackerman just work faster not send us from Peter to Paul and they all say different things Ackerman is not government owned it should be quick and one rule applies for all so pls check my email. And get back tnx

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Replies (2)
Ackermans
Ackermans's reply21 Dec 2020, 11:21
Official
Good day Kathija,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint. 
 Kind regards, Ackermans Customer Service 

Ackermans
Ackermans's reply24 Dec 2020, 10:01
Official
Good day Kathija, 
 We have been informed that you have been contacted and the relevant feedback has been given to you. 

Kind regards, Ackermans Customer Service