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Fay B

1 reviews | Active since Aug 2016

16 Jan 2019, 13:43

Cant get correct information on store card.

I have an ackermans store card that is in arrears, I have called the call centre over 30 times asking that if I settle the arrears would I be able to use the credit facility again, or has this now been blocked or what exactly is going on with my account, and just nobody can give me an answer. I keep getting told that a manager will contact me and let me know what the process will be? From October last year I am waiting for an answer, is there any one at ackermans that can let me know what the correct information is and how can we move forward. I just need to understand my account status. If there is anyone at ackermans that can assist me with correct information please can you assist. Please can I be contacted via email.

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Replies (12)
Ackermans
Ackermans's reply16 Jan 2019, 14:33
Official
Good day,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply17 Jan 2019, 15:35
Official
Good day, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 
 Kind regards, Ackermans Customer Service 
FB
Fay B's update23 Jan 2019, 11:07
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:07
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:07
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:07
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:07
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:08
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:08
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:08
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:08
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...
FB
Fay B's update23 Jan 2019, 11:08
Reviewer Update
No one from Ackermans has contacted me, please advise when some one called me and when they claimed to have communicated anything to me, as no one has contacted me as yet. Please advise on whom I can speak to that can help me, as no one has contacted me as yet? Ackermans is sending me in circles and I am amazed that claims can be made that they have contacted me or assisted me, I have received no help...