Can i have my money back please

I went to take out my laybye at ackermans alberton city on the 31st of May and their speedpoint had a problem when i swiped my card it gave an error but the money went out of my acc and the manager when cashier palesa tell her that it went out he denied they had to swipe twice and the following day i went back with my statement to show them that i was billed twice until today i haven't received my money back i had to go there 4 times now on my expense because i use my money to go to town for nothing yesterday percy said there's no manager i mean i need my money back and let alone i use to go there