calls not answered

I was kinda recruited but now I feel as though am begging for an account,was called and advised to return a call and gosh I didn't know that it would mean I call 2 times and am being put on hold for until I dropped the line 26 and 15 minutes to be exact. I would expect this kind of service from an unknown retail not this big retail store am so disappointed and not sure if I'd like to continue with the application.