Bunch of unprofessional people

I went to cancel a layby at Ackermans in tsakane and at 1st I was told that I can't get my money back and that I should take something or I would a gift and I looked at the till slip and number 4 said I could cancel at any time and get my money back...and when I asked since when I was just chucked to the side and waited for over 15 minutes and then this lady comes without even greeting and asks the teller "she doesn't want anything" and just clicked on the screen and they did their own thing without her telling me to wait first and I told her that I'm rushing to fetch kids from school...the service there is horrible and never going back