Bunch of ****s!!

I placed an order *** on 4 November 2023 and on 6 November I got an email from Ackermans saying that it had been picked up by the courier making its way to their Northgate branch! It’s the 16th today and the status still reads “dispatched”. I called their call centre and the rude lady (Inam) was very unhelpful and wasted my time!! She was basically just reading back to me the information I already know. No help whatsoever! At this point, buying from China is a lot faster than what Ackermans promises!! I regret buying from them. What an awful experience!!