Bullsh*t Customer Service From Manager

Dear Ackermans

I am extremely disapointed by service i have expirienced at Ackermans Lebowakgomo. What is more disappointing it is the fact that it was direct from the manager. Who happens not to acknowledge and take ownership for her mistakes. Your valued customers are being ill treated by seniors yet Ackermans do nothing about it.

This matter should be dealt with accordingly to prevent it from reoccurring. Such leadership should under go proper training in terms of handling customer experience efficiently. I arrived at 08h00 store was not open, I was told they will open at 9 and i was the 1st person at the door.

I left to run some errands came back at 08h45 prior to their opening time. However the store was already open. I asked them was it really necessary to turn me away i just came to collect clothes that i paid yersterday. The so called manager who happens not to value her customers said you were the only one at the door i could not open for one person. Unfortunately you will join that long quee.

Why could she not adhere to her standard operating hours? Why was i addressed in that regards? Why could she not listen to me because i just came to collect what i paid yesterday. She wasted 3 hours of my christmas morning not to mention the humilation as she was shouting at me. Even Bokang cashier who assisted me on friday was suprised to see on the counter to collect goods that were paid previous day. Such leadership should be dealt with accordingly she is unfit to run that store.

Kind Regards Thato Lamola Group Chief Executive Lamola Holdings Group *** ***