LM
Lindiwe M
1 reviews | Active since Aug 2018
16 Jun 2023, 07:54
Bull**** service and rude call center *****es
Ackermans is the worst retail 1 can ever have, I regret the day I opened an account with them. Their technology is terrible and do not get me started on their call centre agents, rude! I got a call from a coloured lady on Wednesday round about 14:00 she spoke to me like I’m a ******** and listen only to answer! I made a settlement on my account on the 2nd of June via the ozow option and it’s still not reflecting according to them and all I keep getting is these harassment calls and smses on a daily to pay an overdue amount. I sent emails to *** and follow ups to this day this matter is not sorted let alone emails rep**** to! I made yet another payment today same way and sent both POPs to the same email address cos their harrasment is so loud and demeaning when demanding payments yet they are not doing their bit just happy to have over payments in their account
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Replies (5)
Ackermans's replyOfficial
16 Jun 2023, 09:22Hi Lindiwe
Our sincerest apologies for what occurred. The well-being of our customers is important to us. Please be assured that we've sent your feedback to the relevant department to urgently look into the matter, and provide you with feedback.
The Ackermans Team
Our sincerest apologies for what occurred. The well-being of our customers is important to us. Please be assured that we've sent your feedback to the relevant department to urgently look into the matter, and provide you with feedback.
The Ackermans Team
Ackermans's reply16 Jun 2023, 09:22
Official
Hi Lindiwe
Our sincerest apologies for what occurred. The well-being of our customers is important to us. Please be assured that we've sent your feedback to the relevant department to urgently look into the matter, and provide you with feedback.
The Ackermans Team
Our sincerest apologies for what occurred. The well-being of our customers is important to us. Please be assured that we've sent your feedback to the relevant department to urgently look into the matter, and provide you with feedback.
The Ackermans Team
Ackermans's replyOfficial
17 Jun 2023, 09:27Hi Lindiwe
We do apologize for the inconvenience caused, this matter has been escalated to the relevant department.
The Ackermans Team
We do apologize for the inconvenience caused, this matter has been escalated to the relevant department.
The Ackermans Team
Ackermans's reply17 Jun 2023, 09:27
Official
Hi Lindiwe
We do apologize for the inconvenience caused, this matter has been escalated to the relevant department.
The Ackermans Team
We do apologize for the inconvenience caused, this matter has been escalated to the relevant department.
The Ackermans Team
LM
Lindiwe M's updateReviewer Update
17 Jun 2023, 10:46Well I do not see that happening cos even this morning I just received a call to pay and now I have paid twice. How soon can I also start harassing them for a refund of my second payment because it does not look like they make notes for these calls? I have sent both pops to prove I have paid, over paid for that matter! I also want my money it can not be my problem that their department is taking two weeks to allocate a payment and get me out of this misery! Does this mean I have to go make a 3rd payment in the store and close my account since I am not getting any joy?
LM
Lindiwe M's update17 Jun 2023, 10:46
Reviewer Update
Well I do not see that happening cos even this morning I just received a call to pay and now I have paid twice. How soon can I also start harassing them for a refund of my second payment because it does not look like they make notes for these calls? I have sent both pops to prove I have paid, over paid for that matter! I also want my money it can not be my problem that their department is taking two weeks to allocate a payment and get me out of this misery! Does this mean I have to go make a 3rd payment in the store and close my account since I am not getting any joy?
LM
Lindiwe M's updateReviewer Update
17 Jun 2023, 11:41That’s not good enough. Tell me when I should expect my refund off R780(second payment with arrears paid yesterday). When will your call centre people stop harassing me to pay for the 3rd time, who should I expect to get a call from and when? What is the turnaround time for this matter to be resolved? Did you read the part where I said my first email request of the settlement of R730 was on the 8th(this was after a call on the 6th) it’s the 17th today and I am still getting calls everyday, do you know how annoying that is
LM
Lindiwe M's update17 Jun 2023, 11:41
Reviewer Update
That’s not good enough. Tell me when I should expect my refund off R780(second payment with arrears paid yesterday). When will your call centre people stop harassing me to pay for the 3rd time, who should I expect to get a call from and when? What is the turnaround time for this matter to be resolved? Did you read the part where I said my first email request of the settlement of R730 was on the 8th(this was after a call on the 6th) it’s the 17th today and I am still getting calls everyday, do you know how annoying that is
Ackermans's replyOfficial
17 Jun 2023, 15:34Hi Lindiwe
An agent will make contact with you, to provide feedback.
The Ackermans Team
An agent will make contact with you, to provide feedback.
The Ackermans Team
Ackermans's reply17 Jun 2023, 15:34
Official
Hi Lindiwe
An agent will make contact with you, to provide feedback.
The Ackermans Team
An agent will make contact with you, to provide feedback.
The Ackermans Team