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zN
zizwe N

1 reviews | Active since Sept 2011

02 Mar 2021, 06:15

Bring back my phone Ackermans

I submitted a phone at Ackermans for repair on January and till today I am sitting without a phone. These shops promise you heaven and earth when buying. I had few months with this phone when started expanding as the battery inside affected by heat.

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Replies (5)
Ackermans
Ackermans's reply02 Mar 2021, 08:16
Official
Good day Zizwe,

We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply04 Mar 2021, 13:58
Official
Good day Zizwe, 

We have tried to contact you to no avail. To date we have not received any response from you.  In order for us to assist you with your complaint, we await your response. 

Kind regards, Ackermans Customer Service 
zN
zizwe N's update04 Mar 2021, 19:25
Reviewer Update
*******! When did Ackermans phone me? I just need my phone. I did not buy phone from your shop to sit without a phone.
Ackermans
Ackermans's reply05 Mar 2021, 12:39
Official
 Good day Zizwe, 

Kindly respond to the email that was sent to you by our customer care team.
 Kind regards, Ackermans Customer Service 

Ackermans
Ackermans's reply10 Mar 2021, 13:24
Official
Good day Zizwe, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service