1 reviews | Active since Jan 2017
Breach of CPA
<p>Last year on the 17/12/2016 I purchased a cellphone from Ackermans Gateway , on the 05/01/17 I returned the phone because it switched off and never came back on. I did the return in Ackermens Plaza, I was told I will get a response in 3weeks ,on the 21/01/17 I spoke to someone from the store and she mentioned the phone can't be fixed and I will get further information about what they planning to do as they can't contact the manufacturer. I made numerous calls to the Phoenix branch and kept getting the run around up until today.93 days have passed since I returned the phone and STILL not a word from Ackermans. This is a Breach of contract according to CPA regarding transparency on this issue . This is unacceptable for the store and affiliated brands to be portraying this behavior .<br /> <br /> <br /> </p>
Good day Trisha,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Good day Trisha,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
In regards to a callback, someone did call me as a representative from Ackamens saying that this matter will be resolved on Tuesday as they are waiting for a REF number, it is past Tuesday and I haven't received any feedback. This is extremely appalling.
In regards to a callback, someone did call me as a representative from Ackamens saying that this matter will be resolved on Tuesday as they are waiting for a REF number, it is past Tuesday and I haven't received any feedback. This is extremely appalling.
Words cannot justify my anger. 103 days to wait for a refund will send any consumer on a war path
Cpa: if an item cannot be repaired the customer is entitled to a refund to exchange
Ackermans : the phone cannot be fixed
Me : at this point I opted for an exchange
Ackermans : Cut the phone call rudely
Ever since I called the store the person I submitted my return to is off sick or not available to speak
Words cannot justify my anger. 103 days to wait for a refund will send any consumer on a war path
Cpa: if an item cannot be repaired the customer is entitled to a refund to exchange
Ackermans : the phone cannot be fixed
Me : at this point I opted for an exchange
Ackermans : Cut the phone call rudely
Ever since I called the store the person I submitted my return to is off sick or not available to speak
Good day Trisha,
Kindly accept our apologies for the frustration you have experienced. We are in the process of investigating this matter and we will provide you with feedback
Kind regards,
Ackermans Customer Service
Good day Trisha,
Kindly accept our apologies for the frustration you have experienced. We are in the process of investigating this matter and we will provide you with feedback
Kind regards,
Ackermans Customer Service
Good day Trisha,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Trisha,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service