AB
Augusta B

1 reviews | Active since Feb 2015

10 Jan 2017, 17:03

Bought a phone and not received what they advertise

<p>I bought a phone at Ackermans and the advertise it Hurrican Bolt with Free 4GB Micro SD, Protection Cover and Screen Cover. </p> <p> </p> <p>I never received the 4GB Micro SD Card or the screen cover. </p> <p> </p> <p>They just told me it is not coming with as advertise and that is it - promise to phone me back never received a call at all. </p> <p> </p> <p>Why do you advertise something and then the client must just shut up and never get free promotional items as promised. </p>

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Replies (2)
Ackermans
Ackermans's reply11 Jan 2017, 08:22
Official

Good day Augusta,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 Jan 2017, 13:53
Official

Good day Augusta,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service