Blocked account

I app**** for account at Ackermans. Received sms that my account was approved my take my ID with to activate the account. I did that, the lady that was assisting me asked if I can purchase something to see if it was successful. As I did tried to pay the lady at till tells me the account is blocked, she then called the customer care to find out why its blocked. She was told it's blocked because they didn't get the ID copy. Fine we sent the ID copy. 15 minutes later. The lady assisting me call again the customer care she was told that there is no ID copy. Now the second time she send it. 15 minutes later she tries the customer care. Now she was told that the proof of income wasn't received. So my question was how do you approve account without proof of income and ID. Ackermans is a big joke. I sent all documents when applying then later I'm told they were not received. Call Centre agents are rude as well.