BLACK TAGS LEFT ON CLOTHING AFTER SALES

I've had it with Ackermans Platinum Square Rustenburg.. The lady helping me decided halfway through to get someone else to help me because her whatsapp calls where more important.. Got home wanted to wash the new clothing to realize they didn't remove the black magnetic tag again after struggling with it to get it off there is a HUGE hole in my baby girls pj's again this is the second time this happens to me I have the slip and photos to prove When and where I bought it and it's not a matter of just exchanging it that was the last 18- 24 m and also I live on the outside of Rustenburg so I cannot go in and out just quickly to remove a god**** tag that should've been removed !