mF
monique F

1 reviews | Active since Oct 2016

22 Nov 2016, 07:14

BEST PERSON FOR THE JOB-Bongani-Area manager

<p>I purchased an AG mobile phone from Ackermans Northmead mall Benoni on 26 Sept 2016, after having it for 15+ days it started giving problems, hanged, camera didnt work, speaker didnt work, slow and just all problems. i called Ackermans and spoke to the manager Caroline and told her i need to get a new phone and cant wait 6 weeks as i have a job to do, the phone is not a fault from my side but from AG mobile and i cant be held liable for the company's mistake. Bongani called me late afternoon one day and told me they will do a replacement, i went to Ackermans and no drama as they understood the phone is bad. P.S. dont buy AG Mobile. I am happy with a Samsung again now and excellent assistance from the Store manager and National manager. i will give 2 thumbs up for this professional service i received. Thank you Caroline and Bongani.</p>

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Replies (1)
Ackermans
Ackermans's reply22 Nov 2016, 08:12
Official

Good day Monique,

Thank you for bringing the great service to our attention. We appreciate your feedback and will ensure that your compliment is escalated to the Divisional Sales Manager.

Kind regards,

Ackermans Customer Service