belligerent attitude

Here we go again!

The most atrocious service I have ever had to experience from store level right up to the company's head office.

Does it honestly take 7 days for one to return goods they are not happy with??

I needed to return a handset a day later after i bought the it as i'm experiencing a wifi problem with it and it cant download apps that i needed.

To my astonishment I am told that they cannot accept because its they're "policy" and aparently the negligent staff attendnt that is supposed to have told me that did!! Because its not written anywhere.

The store manager still has the audacity to tell me that I have been "test driving the phone" and what is she supposed to do.

I then had to further waste my money and time to make follow ups on the issue, because the head office keeps makings empty promises saying they would call and never does.

I'm not sure if it might be because i'm black or looked down on.

But it's not q customers fault that staff is not well trained