being charged for funeral policy i didnt agree to

a few weeks ago i was shopping in Ackermans store in Adderley Street. they had people walking around the store with clipboards advising customers of the funeral protector plan. one of them stopped me and i said i did not have time to talk about it because it was during my lunch break. the guy asked me for my details and said someone would contact me to discuss further. i asked if me filling out the form was tying me to any contract and he said that it wasnt, and that it would only be confirmed once i received the phone call from Ackermans. now its end of February and i received my monthly account statement only to find out that i have now been charged a premium for the funeral policy. i then called them and advised that the policy must be cancelled and that i never agreed to the policy. the policy was cancelled over the phone. i then requested that my premium be paid back to me. i was then told that in order for the premium to be paid back i need to send them a copy of my ID as well as an affidavit confirming i did not agree to the policy. i dont see why i need to waste my time to do this if i didnt even agree to the policy in the first place. they are just *****ing money. and then to top it off the lady i spoke to - ***elle Visser - tells me that there is a 30 day waiting period for cancellation and that i will be charged again at the end of March. this is ridiculous, they have no problem taking money from people. the policy was not even explained to me in the store, but they go ahead and decide which policy i must pay for??? this is completely unacceptable. their staff should be trained, all they are doing is *****ing the customers money.