1 reviews | Active since Nov 2018
Be warned when buying a cell phone from Ackermans.
On Saturday I went to Ackermans Alberton City to buy a Mobicell cell phone that was on special for R699. After the sales staff gave me all the info I said I will take one so the guy went to the store room and came back with an open box for this cellphone and took the display unit out from the cabinet and put that in the box. On the cellphone box it clearly says don't accept if seal is broken. So I asked about it and he said that is what they do, they put the unit on display and then take it from there when sold. I asked him if they only have the blue one and his answer was that you only get the blue one in all the shops. I also asked about a cover for this phone and he said you don't get them. I was already suspicious of this transaction and when they scanned it, the price was R799 and they cannot override the price on cell phones apparently. I told them its fine I'm not going to pay more for something that is on promotion and I went to Edgars. There I received the color of my choice, a sealed box, and also there was a cover for the phone in the box and at the price being promoted. So not sure what the staff is up to in the Ackermans in Alberton city, but please be warned about this when buying a cell phone there.
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
