TM
Thabo M

1 reviews | Active since Mar 2019

24 Jul 2019, 15:52

Bad & Unnproffesional Conduct

I had a bad and unprofessional experience at Ackermans Church Street, Pretoria. I was delivering a Legal Document addressed to the Store Manager Ms. Tebogo H. Malope who refused to receive the documents from the Courts of the Republic. The documents was firstly to be handed over to her on May 22, 2019 at circa 15:00-15:30 and when she was called to receive the documents I handed them over to her and she refused to accept them and turned and walk away. She after few minutes called me on my mobile and I did not answer the call. She is refusing this though the documents are from Justice department and for her to be given opportunity appear before the courts of the Republic to return my personal belongings or state her reasons for refusing to return over a period of a year now.

I subsequently went to report this to the Courts and was advised to call the Police to escort me when delivering the aforesaid letter of demand. I however went without the Police on July 8, 2019 at circa 16:30 to resubmit the letter of demand and only to find her already knocked off however her Assistant was available who did not mind receiving the Letter but needed to get approval from Ms Tebogo H. Malope. The Assistant Manager then called Tebogo through mobile number of her travel party Noma who handed over the mobile to Tebogo and again Ms Tebogo H. Malope refused the letter to be received at all and told the Assistant Manager that I must go and leave to Shop with the aforesaid letter.

She later on called the Assistant Manager herself on the Assistant Manager Mobile to reiterate that I should go and to confirm if I have left. Later in the same evening Tebogo called me on my mobile phone at circa 20:44 (July 18. 2019) to tell me that am harassing her and exercising her gender superiority with this convoluted statement and of ************. She dropped the phone before I could reply. I however request her to test the merits of her claim with SAPS all facts are put on the table even to decree of perusal of the CCTV on the aforesaid delivery dates.

Today July 24, 2019 I went back to the Courts for advise and been advised to get the Police Services to escort me when delivering the Letter of demand to supersede her fabricated claim of harassment and allow her to have side of in return my personal belonging which I have been requesting from her since August 2018 to date with no success.

Am now compelled to come with the Police at the Store in my attempted to furnish Ms. Tebogo Malope with Letter of demand for the 3rd time and lastly to check the CCTV on the aforesaid to see if her claim of me submitting the letter of demand at Ackermans Store in Church Street was in any way as per claim. Better yet the Assistant Manager to confirm if there is any veracity in her claim when I deliver the letter of demand from the Court as I do not now where she stays now.

I wish through the courses that Managers takes it include conflict resolution, problem solving and crisis management to enable to have professional conduct at all times as I will be delivering the letter soon again except the exercise to be seamless, civil and professional with or without the Police Service.

0
Replies (4)
Ackermans
Ackermans's reply24 Jul 2019, 16:39
Official
Good day Thabo,

We appreciate the time taken to notify us of your dissatisfaction. 

Thank you for bringing the great service to our attention. We appreciate your feedback and will ensure that your compliment is escalated to the Divisional Sales Manager. 
 Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply25 Jul 2019, 08:11
Official
 Good day Thabo,

We appreciate the time taken to notify us of your dissatisfaction. 
 
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 
 Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply26 Jul 2019, 16:18
Official
Good day Thabo, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
 Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply23 Oct 2019, 15:40
Official
 Good day Thabo,

We have been informed that due to the person nature of the complaint.
It will be closed.

Kind regards, Ackermans Customer Service