NM
Nompumelelo M

1 reviews | Active since Sept 2020

07 Jun 2022, 19:10

Bad treatment I got as a customer

I’m not happy with the service I got from Thokozane Ndumo at Ackermans in Westgate Mall Till 10 today. Firstly, one of the items I had purchased didn’t have a price tag, he told me that I need to go and fetch an item with the price tag; when I got back with the item, he scanned it twice without being aware because himself and his friend colleague Mthokozisi and some other guy were busy flirting with one of the customers. They called each to come and see this other lady. When I told him that he scanned one item twice, he wasn’t even emphatic about the inconvenience instead he just asked for my initials and surname. After more than 10 minutes while I was waiting Tebogo came to override. No explanation, no empathy Thokozane told me he’s going to take his own time to go and get me a copy of the slip that I said I need back because I had bought more than one item. When he told me that he’s going to take his time to go and get a copy, I insisted that I want my slip cause I needed to go to other stores. When I went out of the store, Tebogo, Thokozane and this other guy his name starts with a Y screamed and chased after me like I’m some ******** and they even scared my daughter cause now everyone one of them are screaming and shouting at me…

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Replies (1)
Ackermans
Ackermans's reply08 Jun 2022, 15:51
Official
Good day Nompumelelo,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, Ackermans Customer Service