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1 reviews | Active since Sept 2022

23 Sept 2022, 17:47

Bad treatment

On the 23/09/2022, I went to Ilovo Ackermans store for shopping. Unfortuntely I did not show the security guard the items (pair of shoes) that I carrying. On my way out I was asked to produce a POP of which I didn't have at that time. To my surprise the store manager accused me of *****ing. So I asked her to use the camera footage to prove that I came in with these items and she refused. Thereafter an altercation started, which lasted for about two hours. Even security guys refute her allegations. I was so embarrassed on what she did to me in front of customers, as a result I was late at work for about two and half hours. Her name Montshebi Mkhandawili.

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Replies (2)
Ackermans
Ackermans's reply27 Sept 2022, 08:42
Official
Good day NT,

We apologise for the lack of service experienced at our store.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
 
Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply30 Sept 2022, 15:58
Official
 Good day NT,  

We have requested for more information from you via email.

To date we have not received any response from you. In order for us to assist you with your complaint, we await your response. 

Kind regards, Ackermans Customer Service