bad servive

<p>I took Ackerman funeral cover at vaal mall, last year mid November, was told by the agent there that I Will receive documentation via post, to this day I did not receive it. I went to the store to ask what is happening and they said it doesn't reflect on my Ackerman account. I later received an sms stating that the policy was terminated due to lack of information.To my surprise the policy have been taking money from my Ackerman account from December last year. I called: ********** 878 spoke to Dallan who said he is unable to help me with refund because I don't have a recording. And must go back to the store. The same store that gave me the numbers of call center.</p> <p>I sent my quiery to head office and they rep**** with an email that included aforms and policy number and a benefisiary by the name of Lerato Tiro who i do not know. they also sent me forms to fill in and a letter stating that " i can cancell the policy within 31days of recieving the letter and all the premiums thjat i have paid will be paid back in full" i then called the call center to cancell the policy and they told me they cant cancell because they have been long deducting. ive requested the recordings for my call and they never sent to date.</p> <p> </p> <p>i then went back to te store(Ackermasns Vaal Mall) they called again and failled to help me, when we called again that policy was terminated without my concent. They have also told me that the person who was openin g that policy for me is no longer workin g for them therefore they are unable to assist.</p>