Bad services - my deaceased sister's account closure

<p>I have been in contact with Ackerman's Watercrest Mall regarding closing my late sister's account. I have on numerous cases receiving telephone calls from the accounts department hounding us for payment. My sister had a Hollard policy which is suppose to take care of the debt upon her death. They advised me to send through all the documentations to them (death certicicate, her id copy, letter form the funeral parlour and my an affidavit from the police). It was the 19th of November when I sent all those documentations to the store.</p> <p> </p> <p>Up to today the accounts department are still calling me hounding my late sister for payment. No one from Ackercamans have contacted me to advise me if they have received the documents or not. When I go to the store they keep on telling me that the documents were faxed. My question is why am I still receing calls when I have sent all the documents they need. Every month withouth fail I recive annoying calls for payment.</p> <p> </p> <p>Can someone be clever or effcient enough and advise me what is going on. These people they are too quick in advertising all these fancy products attached to the accounts but when it is time for them to pay. They turn a blind eye.</p> <p> </p> <p>I await feedback</p>