Bad Services

I was very disappointed & angry at the same time, I bought a cellphone Hisense T plus at ackermens Birchleigh North is been 9Mnths now is still under guarantee, the problem is it doesn't give me an option 2 answer & I try 2 reset it, it was fine 4 couples of days & it started again but this time with no luck & whn u have 2 charge it u need 2 find the right angle 4 it 2 charge it so I took it back yesterday they called me my phone is back without been repaired, They say it was physically damaged coz the screen protector is cracked so they need me 2 pay R1340 for repair & I bought that phone R1500 so how is that possible that if the screen protector is cracked it can make the that problem I am very disappointed... I left the phone at the shop... The lady who help me Nomsa she didn't even know the suppliers number I hade 2 help him do that she can find their supplies telephone number, I told her 2 check on internet using her personal cell phone then she find the suppliers Tele contact she didn't even know what ask them about the I was like asked them how is that possible is like I was doing her job I spend almost an hour then I jus lft the shop, I bought already 3 cell phones with ackermans & I have R3500 Lay buy with them but 2day I felt like canceling all the lay buys with them & stay away with this shop.... I am very very disappointed with their services