Bad service turned to great service

<p>Last week Tuesday I went to Ackermans Motsia Mall to buy my daughter some pempers. Got the and found them and paid with my debit card because I dont carry cash. Delivered the pampers. Got a call the same night the size. Because the reciept was with pampers I informed them that they can go to Akermans for a refund or exchange. They got the and couldnt find the right size. They asked for a refund. They were informed that because I used my debit card they cant be refunded cash. I called the Ackermans call center, after an hour of holding spoke to Vuyo. She informed me that she doesnt know store policies. She couldnt help or give me an answer. She gave me the telephone numbers to the store. Called the number its a fax number. Being I just dont give up easly. I needed answers. I called the Ackermans Head Office, I was transfered to Loue. He was not available, went back to reception I was referred to Tenicity, She was also not available. I spoke to Nolitha, She tried her best to assist me yet i could hear she didnt know how to assist me. So about 30mins later I got a call from Angelo(He keeps calling me Tumelo and Im Sfiso). He explained that according to the policy. I had to go to the original store to get a cash back. That still doesnt make any sense to me. Cant they done inter-store trnsfers. Other chain stores do them. This is an inconvience to the clients. Now Angelo has promised that I will get a call from their Divisional Sales Manager for that store. Why are their staff members so not informed? How could you force someone to buy something they dont need when you dont have what they need, and requer them to add more money they dont have because you dont want to refund them? Are they taking advantage because the store is in a location and not town? Do you they think those people dont deserve the best service? I'm loosing faith in Ackermans and my daughter is less than a month old, this means i still need to walk into their shops every month for the next 13yrs. How will I do that if this? I got a call from Hope Ackermans Divisional Sales Manager. He apologied and solved the problem for me. Got a call from Christina Manager of Motsia. She promised to call back. She did and apologised. I would Like to Thank Angelo, Hope, Nolitha and Christina for their great service. In assisting me.</p>